Support & Contact
For gameplay, accounts, billing, or privacy questions, contact the ChartQuest team directly.
Email ChartQuest
Gameplay, accounts & privacy:
[email protected]
Payments, receipts & refunds:
[email protected]
General enquiries:
[email protected]
Business & partnership enquiries:
[email protected]
Include a short description of your question. For purchase questions, include your order ID or receipt email. Never send a password, full card number, or government identification number.
Game or account trouble
Tell us which device and browser you use, the level or screen involved, and any error message. A screenshot can help; hide private details first. Use your account to sign in or create an account. If you forget your password, use Forgot password on the login screen. Verification and reset links expire and work once.
Clearing site data can erase device saves. Account-backed Story progress and device-local Lab records have different storage behavior; contact support before clearing storage if you need recovery help.
Purchases and delivery
Full ChartQuest access costs $29.99 USD, paid once, with the Trading Lab included. The opening two chapters are a trial with no automatic charge. Purchase is required to continue beyond the trial. See purchase terms and digital delivery for details.
If you have a receipt but cannot access your purchase, sign in with the verified account used to buy, then email [email protected] with your receipt or order ID. No physical item is shipped.
Refunds and privacy
Read the Refund Policy for direct website purchases and send refund requests to [email protected]. For a purchase from Steam or another store, use that store's refund process. For account data or deletion requests, see our Privacy Policy and email [email protected].
Contact ChartQuest
Email is our direct customer-support channel.