Billing & refund help

For payment questions, duplicate charges, missing purchased access or a refund request, email [email protected].

What to include

Tell us the email address used for your purchase, the purchase date, and what happened. If you have a receipt or order reference, include it. Never send a password, full card number or bank credentials.

14-day money-back guarantee

For purchases made directly through this website, you can request a full refund within 14 days of purchase. Email [email protected] with the details above. Access included with that purchase ends when the refund is processed.

Card and crypto refunds

For a card purchase, we return the refund through Stripe to the original payment method. For a completed crypto purchase, contact us at the billing address above. We will confirm your purchase and agree the refund amount, currency, network and receiving address with you before sending the refund. The same 14-day full-refund guarantee applies. We never ask for your wallet seed phrase or private keys.

Other stores

For purchases through Steam or another store, use that store's refund process. We cannot refund a storefront transaction through our website payment system.

This page does not limit any consumer rights that apply to your purchase. See our Terms of Use and Privacy Policy. For gameplay or account help, contact [email protected].